Shipping policy

Shipping Scope
We only provide shipping services within Australia. At this time, we do not support delivery to any other countries or regions outside of Australia.

Shipping Fees

• For orders totaling AUD50.00 or more, we provide free shipping.

• For orders under AUD50.00, a flat shipping fee of AUD5.99 will be charged.

Taxes and Duties
All applicable taxes and related fees are already included in the product price. You do not need to pay any additional costs upon delivery.

Order Cut-off Time
Our order cut-off time is 18:00 (Australia/Sydney, AEST/AEDT).

• Orders placed before 18:00 will begin processing on the same business day.

• Orders placed after 18:00 will be processed starting the next business day.

• Orders placed on weekends or public holidays will be processed starting from the first following business day.

Order Processing Time
We requires 1 to 3 business days to process your order before it is dispatched from our facility. During this time, we prepare your items and perform quality checks.

Shipping Duration
The estimated total shipping time is 5 to 8 business days after the order has been dispatched. Please note that these are estimates and may vary slightly depending on your specific location within Australia.

Logistics Carriers
We partner with reliable logistics providers to ensure your outdoor furniture arrives safely. Our carriers include Australia Post, StarTrack, Sendle, and Allied Express.

Order Tracking
After your order is placed, you will receive a confirmation email containing your order number, payment receipt, and logistics carrier information. You can track your order status by visiting the "Order Tracking" page on our website and entering your email address or phone number along with the corresponding order number.

Liability Statement

• Product Damage or Loss: We take full responsibility for any items damaged or lost during transit before they reach your designated address. If you receive a damaged product, please contact us immediately.

• Shipping Modifications and Cancellations: You may request to modify or cancel your order only before it has been dispatched. Once the order is in the shipping process, no further changes can be made.

• Delivery Address and Responsibility: It is the customer's responsibility to provide an accurate and complete delivery address. We are not liable for delivery failures caused by incorrect or incomplete address information provided at the time of purchase.

Precautions for Receipt
Upon delivery, please inspect the packaging for any visible damage before signing for the receipt. If the outer packaging is significantly damaged, we recommend taking photos and noting the damage on the delivery slip, then contacting us within 24 hours.

Address Changes After Dispatch
Once an order has been handed over to the carrier, we cannot redirect it to a different address. Please ensure all details are correct during checkout.

Uncontrollable Factors
While we strive to meet the stated delivery times, we are not responsible for delays caused by extreme weather, natural disasters, or other unforeseen events beyond our control.

Undeliverable Packages
In the event that a package is returned to us as undeliverable due to the recipient being unavailable or refusing the delivery without a valid reason, we reserve the right to charge for the return shipping costs.

Contact Information

Address: 9027 GREYSTONE RD, JONESBORO, GA 30238-7614, US
Phone: +1 (206) 478-4309
Email: team@interarivo.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)